Provided you cancel 48 hours or more before the session start time, you will either not be charged, or you will receive a full refund. Sessions cancelled less than 48 hours before the session start time will be charged in full. Please see the Helpspace refund policy in the Helpspace Terms and Conditions.

To cancel a session, simply log in to your Helpspace account, and locate the session you wish to cancel under 'My Counselling Sessions'. Click the 'Cancel' button to cancel the session.

If your therapist cancels a session, you will either not be charged, or you will receive a full refund.