This article explains the process of changing therapy fees on Helpspace and the implications for both therapists and their clients.
Implications for Clients
It is crucial for therapists to understand that any adjustments made to their fee structure will apply universally to all clients, both existing and new.
This means that the new fees will be applicable to any sessions booked after the fee change. This applies to Initial Exploratory Sessions, and to Follow-Up Sessions booked through the therapist's calendar.
There is no provision within the Helpspace platform to differentiate between fees for new and existing clients.
Therefore, therapists should consider the full implications when considering fee adjustments.
Communication with existing clients
Given that fee changes will impact all clients, it's paramount for therapists to communicate any adjustments well in advance to their existing clients. Transparent and timely communication demonstrates professionalism, builds trust, and minimizes any potential confusion or discomfort that could arise due to sudden changes in pricing.
Advisable steps for fee changes
- Advance Notice: As a courtesy to your clients, it's advisable to provide advance notice of any upcoming fee changes. This gives your clients time to process the information and make informed decisions.
- Clear Explanation: Accompany your fee change notification with a clear explanation. You can highlight the factors that influenced your decision, such as ongoing professional development, increased demand, or changes in your overheads.
- Discussion: Be open to discussing the fee change with your clients if they have questions or concerns. This dialogue can strengthen your therapeutic relationship and reaffirm your commitment to their well-being.
Updating Your Fee Structure
Should a therapist decide to change their session fees, they can easily do so by logging in to their Helpspace account and updating the fee structure on the Update Profile page. The process is user-friendly and allows therapists to reflect changes in their pricing based on factors such as experience, demand, and market conditions.
To update your fees follow these steps:
- Log in to your Helpspace therapist profile
- Navigate to 'Update Profile' in the menu
- Go to the My Fees section and update the therapist fee for any session-type you wish to change
- Save the changes
It's important to understand that any fee changes will apply to both existing and new clients, necessitating clear and timely communication with your client base.