To cancel a session, first log in to your Helpspace account. If you are having trouble signing in to your Helpspace account, please see our support article on how to sign in.

Next, locate the session you wish to cancel under 'My Counselling Sessions'. Click the 'Cancel' button to cancel the session.

Provided you cancel 48 hours or more before the session start time, you will either not be charged, or you will receive a full refund. Sessions cancelled less than 48 hours before the session start time will be charged in full. Please see the Helpspace refund policy (short summary), and the Helpspace terms and conditions for further details.