At Helpspace, we understand that the journey to finding the right therapist can sometimes feel like navigating uncharted waters. For this reason, we have implemented a policy designed to make this journey as smooth and reassuring as possible: the Initial Exploratory Session Guarantee.
What is an Initial Exploratory Session?
When you embark on therapy through Helpspace, your first step will be an Initial Exploratory Session. This session is your opportunity to meet with a therapist and assess whether there's a good fit between your needs and their therapeutic approach. Like all sessions on Helpspace, it's held to the highest standards of professionalism and confidentiality.
Our Guarantee
We believe that therapy works best when both client and therapist feel a strong sense of compatibility. That's why we offer up to two free Initial Exploratory Sessions with different therapists. If you or your therapist feel that you're not the best match after your first Initial Exploratory Session, you can book another free Initial Exploratory Session with another practitioner on our platform.
How Does It Work?
- When you find a Helpspace therapist you think may suit you, simply go through the booking process and book a free Initial Session with them.
- If after this session you and/or this therapist believe you are not the best fit, simply choose another therapist and book a free Initial Session with them.
- If it feels right, you can book a follow-up session at the end of any Initial Exploratory Session or you can contact the therapist after the session to request a follow-up session. It's important not to leave this too long, as their availability may change.
What if I still haven't found a therapist to work with?
After these two free Initial Exploratory Sessions, any further Initial Exploratory Sessions with other practitioners will be charged at the advertised rate.
In excepptional circumstance Helpspace may choose to offer an individual a 3rd Initial Exploratory Session free of charge. To explore this possibility please contact us. We'll offer you a short free consultation with our in-house expert to understand your needs and guide you through selecting another practitioner. If appropriate we may offer you a coupon code with which to book another free Initial Exploratory Session.
Please note that this offer can be availed of only once per user. Terms and conditions apply.
Your Privacy
We handle all information shared during this process with the utmost care and confidentiality. Our goal is to facilitate a better match, and your privacy is paramount in this endeavour.
Our Commitment to You
This policy is a reflection of our commitment to ensuring that every client on Helpspace finds the therapeutic relationship they need to support their journey. We believe in the power of therapy, and we're here to support you every step of the way.
Should you have any questions about this policy or any other aspect of your experience with Helpspace, please don't hesitate to reach out to us via email. Your journey is important to us, and we're here to make it as seamless as possible.