Stripe is a secure and reliable online payment system that is similar to PayPal. It helps you accept payments from your clients when they book therapy sessions with you through Helpspace.

Stripe is the only way you can receive payments as an online therapist offering sessions on Helpspace.

Ensuring safe and trustworthy transactions

Stripe allows you and your clients to feel confident about the payment process. Stripe protects sensitive payment information, giving everyone peace of mind. It is trusted by millions to provide secure payment infrastructure for online businesses. You have likely paid for items and services online via Stripe many times (although you may not have been aware of it).

Making it easy for your clients

Stripe allows clients to use their preferred digital payment method - credit or debit card, online wallet, etc., making payments convenient and easy. Your client's card details are fully encrypted and storedsecurely.

Automated payments

The Helpspace payment system automates both payments and refunds. Payments for follow-up sessions are charged to the client's stored payment method 48 hours before the session start-time. If the session is created in your calendar less than 48 hours before the session start-time, the payment method is charged immediately.

Say goodbye to worrying about delayed payments, or awkward conversations about payments with clients. Payments are processed directly into your personal Stripe account that you set up as part of setting up your Helpspace profile, and are regularly sent to the bank account you specify.

Automated refunds

If you cancel a session with a client in your Helpspace calendar, Helpspace will automatically refund the client for that session. The exception: Sessions with a start-time in the past cannot be cancelled.

Should a client cancel a session from their Helpspace account more than 48 hours before the session start-time, the client's payment method will not be charged. Sessions cancelled by the client less than 48 hours before the session start-time will be automatically be charged in full, in accordance with the Helpspace cancellation policy.