Helpspace sessions cancelled greater than 48 hours before the session start time, will either not be charged, or the client will receive a full refund.

Sessions cancelled less than 48 hours before the session start time will be charged in full.

Sessions cancelled by the therapist (for example due to illness, or an emergency) will either not be charged, or will be refunded in full.

To cancel a session, simply log in to your Helpspace account, and locate the session you wish to cancel under 'My Counselling Sessions'. Click the 'Cancel' button to cancel the session. Assuming you cancel at least 48 hours before the session start time, a full refund should be issued to the payment method you used at checkout.

For support, email the Helpspace team at support@helpspace.org.uk.

For further details (as opposed to this short summary), please see the Helpspace terms and conditions.