Helpspace payments are powered by our payment provider, Stripe.

Stripe is a PCI compliant provider, and meets the highest security for protecting your details, as set down by the Payment Card Industry Data Security Standard (PCI DSS). 

Your payment method details are never disclosed to Helpspace Ltd. or to your therapist. Instead, Stripe sends Helpspace a token that enables us to charge your payment method. This can be revoked at any time.

We use Stripe Connect to send payment from your payment method to your therapist's Stripe account. Payment for your therapy sessions does not go into the Helpspace Ltd. bank account, and is in full compliance with the Second Payment Services Directive (PSD2) which came into force on the 13th of January 2018.