Helpspace credits your Stripe account 48 hours before each Follow-Up session, or immediately for bookings made within 48 hours of the session time. The platform service and Stripe transaction fees are deducted, and the net amount appears in your Stripe account. If a client cancels the session more than 48 hours in advance of the session start time, our system automatically reverses this charge.

Failed Payments

Our system notifies clients when a payment fails, offering an opportunity to update their payment method. Sessions that remain unpaid 1 hour before starting are automatically cancelled by the platform, and Helpspace informs you and your client automatically.

In such cases, you may opt to continue the session, but the responsibility to manage and process client payment transfers to you. Our platform is unable to assist with or guarantee payment in these cases.

Receiving Your Payouts

Your Stripe account balance, post-deductions, is sent to your designated bank account at regular intervals, as set in your Stripe preferences. This encompasses payments for completed sessions and any adjustments due to cancellations. For a detailed breakdown of the payment process and settings, consult the Stripe website.