What do I do if the client tries to pay me privately?

How to respond if a client tries to pay you privately for a Helpspace session.

Written by the Helpspace team

Updated a year ago

What is the Helpspace Service Fee?

Understand the Helpspace Service Fee.

Written by the Helpspace team

Updated a year ago

What is the commission fee for a successful referral?

Understand the Helpspace commission fee and what it is used for.

Written by the Helpspace team

Updated a year ago

What is Stripe, and why do I need an account?

Understand the Stripe payment system and why it is essential in order to use Helpspace to conduct therapy.

Written by the Helpspace team

Updated a year ago

If a client payment fails, due to card issues, or card expiry issues, should I agree to do the session?

What should you do if a client payment fails.

Written by the Helpspace team

Updated a year ago

By what methods can I receive payments?

Understand how you will receive payment through Helpspace, and by which methods clients can pay you.

Written by the Helpspace team

Updated a year ago

I want to change my fee, how will this affect existing clients?

Find out how updating your fees on Helpspace will be implemented and how it will impact your existing clients.

Written by the Helpspace team

Updated a year ago

Privacy Policy

View the Helpspace Privacy Policy.

Written by the Helpspace team

Updated a year ago

Understanding Payment Processing with Stripe Connect on Helpspace

Understand payment flow on Helpspace and the role your Stripe account plays in payment and refund processing.

Written by the Helpspace team

Updated 10 months ago

Should I Cancel a Session On a Client's Behalf (i.e. on Request)? [No]

Learn about how clients can cancel their own appointments, and why this is important.

Written by the Helpspace team

Updated 10 months ago

When Do I Receive Payments From Helpspace?

Learn about how payouts are managed.

Written by the Helpspace team

Updated 8 months ago